Refund Policy

You receive a full refund if the star declines your request, if the booking is not delivered within the stated delivery window, or if the delivered video does not follow your instructions in a material way.

You may cancel free of charge while a booking is still pending acceptance. Once a star has accepted and started work, cancellation is at the star's discretion.

If a star misses a confirmed live call slot, you may reschedule or take a full refund. If the customer misses the slot without at least 24 hours notice, the booking is not refundable.

Business bookings follow the signed order form. Deposits become non-refundable once production is scheduled, unless the star fails to deliver.

Open the order in your account and choose “Report an issue”, or write to support@deshistar.com within 7 days of the delivery date. We review every request within 3 business days.

Approved refunds are returned to the original payment method. Mobile wallet refunds usually arrive within 3 business days; card refunds may take up to 10 business days depending on your bank.

Deshistar Ltd., Dhaka, Bangladesh — support@deshistar.com